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Privacy Policy

PRIVACY STATEMENT

GENERAL

This privacy statement discloses the privacy practices for Npwebservices Limited in relation to this Npwebservices website (the “Website”): “we”, “us” and “our” refer collectively to Npwebservices Limited (“Npwebservices”) (Company number 06885216) having its registered office at Unit 4 Hadleigh Business Centre, 351, London Rd, Hadleigh, Benfleet, Essex SS7 2BT. Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you upload information to this Website, download it, or are merely visiting.

COLLECTION OF PERSONAL INFORMATION

When you use this website you may be asked for personally identifiable information such as your name, address, email address and telephone number.
You may also be asked for financial information for billing and payment purposes. By giving us such information you agree to our using it in the manner described in this policy. Npwebservices Ltd do not store financial information such as debit or credit card numbers provided by our clients.
You may withdraw your consent to our use of your personal information for this purpose at any time by emailing us at info@npwebservices.co.uk and we
will aim to process this request within 5 days of receipt of your withdrawal of consent.

USE OF PERSONAL INFORMATION

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when referring our services only to sell our service and maintain the customer. We do not share this information with outside parties except to the extent necessary to deliver our service.We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

DISCLOSURE OF PERSONAL INFORMATION

Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998. We may provide information about you to third parties, in order to administer any accounts and services provided to you by Npwebservices Limited. Any access to or use by third parties of personal information provided by you will only be to perform functions on our behalf related to purposes set out in this Privacy Policy and may not be used for any other purpose.

RIGHT TO ACCESS YOUR PERSONAL INFORMATION

The Data Protection Act 1998 gives you the right to access information held about you. We may ask you to give evidence of your identity before providing such access.

COOKIES AND LOG FILES

Npwebservices does not currently use cookies although we may in the future. These are small text files (called a “cookie”) are placed in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Npwebservices may at some point include cookies to track user traffic patterns (as described above).
You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

SECURITY

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information

NOTIFICATION OF POLICY CHANGES

Changes in this policy will be posted on our Website. You are advised to check our Website regularly to view our most recent Privacy Policy. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the rivacy policy under which the information was collected.

HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies, please contact us info@npwebservices.co.uk

CANCELLATION POLICY

Return and Refund policy

Because all our work is produced specifically for each customer, returns and refunds are not available. All fees paid are non-refundable. Once a domain name has been registered we are unable to alter them in name or extension, should additional domains be requested they will be chargeable at the current market rate.

Domain Names Policy

Once the domain name has been agreed on email or on the phone and purchased the amount for the domain name has to be paid to us in full even if
cancelled. This is because we are unable to receive any refunds on bought domain names. If you wish to still cancel the domain we will set it to cancelled and it will not be used by anyone else for the full registered period (usually 2 years).

Cancellation Policy

We will work with our customers to help ensure that they are completely happy with the work we produce. In the unlikely event that we are unable to
satisfy the customers needs, cancellation of the project must be made in writing by the customer. In the event that work is postponed or cancelled at the request of the customer, we reserve the right to retain the original deposit. In the event that more than the amount of the deposits worth of the anticipated work is completed, additional payment will be due, prorated based on the percentage of work completed. If additional payment is due, this will be billed to the client within 10 days of notification to stop work.

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